Staffing a New Call Center

In this webinar, part of our intro series to call centers, Stephen Dean, COO of Keona Health, will discuss tips for how a new call center can approach staffing. Learn how to forecast call volume and staff appropriately. Take the most important skills for your staff and create a useful dashboard. What are the myths and hidden challenges? Where do new managers stumble? Take away practical tips for your staffing no matter your size or specialty.


  • Forecasting call volume and staffing
  • What are the most important skills for your call center staff?
  • The keys to proper coaching
  • How to create a dashboard?
  • Pull it all together into a checklist

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