Secrets to Establishing a Successful Call Center
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In this webinar, Stephen Dean, COO of Keona Health, discusses the considerations for a new call center. Stephen has worked with both distributed workflows as well as call centers of every size. Learn how to evaluate your existing service compared to a call center workflow. What are the myths and hidden challenges? Where do new managers stumble? Take away practical tips for your workflow no matter your size or specialty.
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WHY SHOULD I WATCH?
View this webinar to learn:
  • Can you reduce cost/call?
  • Can you improve patient experience?
  • The keys to proper staffing
  • Techniques for managing
  • Participate in our Q&A session to have your questions addressed in real time
Is a Call Center Right for Your Organization?
Keona Health Webinar, September 29, 12:00PM ET
 
 

Keona Health is committed to improving the provider patient relationship. Find out more at http://keonahealth.com.