Secrets to Establishing a Successful Call Center
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In this webinar, Stephen Dean, COO of Keona Health, discusses the considerations for a new call center. Stephen has worked with both distributed workflows as well as call centers of every size. Learn how to evaluate your existing service compared to a call center workflow. What are the myths and hidden challenges? Where do new managers stumble? Take away practical tips for your workflow no matter your size or specialty.
View this webinar to learn:
  • Can you reduce cost/call?
  • Can you improve patient experience?
  • The keys to proper staffing
  • Techniques for managing
  • Participate in our Q&A session to have your questions addressed in real time
Is a Call Center Right for Your Organization?
Keona Health Webinar, September 29, 12:00PM ET

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