Next Generation Telephone Triage
Join Cindy Feeley, Director of Patient Relations and Process Improvement at Chesapeake Urology, as she discusses her work implementing next generation telephone triage. Chesapeake Urology is the premier mid-Atlantic urology practice, and as former VP over call centers for banks like Chevy Chase and Citibank, learn how Cindy is bringing the capabilities of customer service from finance to telephone triage.


  • Why a centralized call center is the best option for service
  • Myths & benefits with starting a call center
  • Optimize your workflow with customized automation
  • Integrate telephone triage with your EHR
  • Practical steps to improve patient experience 

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