Healthcare is finally adapting to consumerization and starting to deliver great service and experience for its customers. The shift requires more heavy lifting from healthcare call centers, because they have to provide more services than they traditionally provided. In order to accommodate that demand, healthcare call centers today must upgrade their call center technologies. As every call center is unique in their own way for their workflow and the goals that they are trying to achieve, it is often considered to build their own call center software to meet those requirements. There are call center platforms in the market claiming flexibility and robustness to customize to need your needs. Which way should you go - build vs. buy? Please join us to learn about the important factors required to make one of the most important decisions for your call center.